FAQs Sydnor Flats


What is included in the rent?

At Sydnor Flats Apartments you will receive complimentary basic cable and trash.

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Is the community pet friendly?

Yes, Sydnor Flats is a pet friendly community. Contact the leasing office for more details.

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Is the property close to shopping?

Yes! Sydnor Flats is walking distance to local restaurants, grocery stores, and minutes from the popular urban retail shopping district, Carytown.

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Is there parking available?

Yes, we have a private parking lot for an additional monthly fee or street parking on a first come first served basis. All residents must display a parking decal at all times.

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When is rent due/How do I pay rent?

Rent is due on the 1st of every month; however there is a grace period until the 3rd. On the 4th, rent is considered late and subject to an additional late fee. For your convenience, you can pay online via the property’s website (click on PAY RENT under the RESIDENTS section of our website). We accept the following payment types: debit/credit card, automatic withdrawal, Echeck, or pay with a check or money order at the Leasing Office. No Cash is accepted.

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Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?

Residents or guest's personal property and vehicles are not insured under the apartment lease agreement. We do require that all residents provide proof of insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others or any other cause. You can purchase a Renter's Insurance policy for a modest annual fee or your parent's home-owner's policy may provide coverage. Of course, you may also obtain coverage through the property’s sponsored provider. Please ask the Leasing Office for more information.

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What if I have a maintenance issue or need in my apartment?

Non-emergency service requests (choose whichever option works best for you): Submit a Service Request online using the Resident Portal. (click MAINTENANCE under RESIDENTS on the website to set up an account). Follow the prompts to complete the service request. Call the office and speak with a team member or leave a message if your call is after the office is closed.

For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire) we are available 24/7!

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What furniture is provided and what is included in the kitchens?

Sydnor Flats Apartments are unfurnished; however we do work with several different rental furniture companies that we would be happy to refer you to, if necessary. Kitchens include a refrigerator, stove, dishwasher, and a waste disposal.

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How do I receive mail and packages?

Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. At move-in, you will receive a mailbox key. When you move-out, if you want to have your mail forwarded, you will need to complete a Change of Address Form with the local US Post Office (the community office often has these handy).

Packages - Packages can be retrieved from your courier who will personally deliver to you and offer a notice for pick up if you were not home at the time of the delivery.

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